ShipRush Outage History
ShipRush is up right nowPingoru has recorded 50 incidents for ShipRush: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 5 of 720 (1%) |
| July 2026 | 1 | 5 of 744 (1%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 544 (0%) |
Incidents, newest first
Minor August 26, 2026 ShipRush Toolbox error message 1h 5m ShipRush Web
Started Aug 26, 2026, 02:14 PM UTC· resolved Aug 26, 2026, 03:19 PM UTC
- investigating Aug 26, 2026, 02:14 PM UTC
Some users are seeing an error message when trying to print "Unable to print to ShipRush Cloud Print". We are aware of the issue and investigating it now.
- resolved Aug 26, 2026, 03:19 PM UTC
This issue should be resolved.
Critical July 23, 2026 USPS returns "Service Unavailable" error 4h 45m Carrier Functionality
Started Jul 23, 2026, 03:01 PM UTC· resolved Jul 23, 2026, 07:46 PM UTC
- identified Jul 23, 2026, 03:01 PM UTC
Many users are seeing errors when attempting to rate and ship USPS services, typically the error is "Service Unavailable". This appears to be due to an outage with the online postage portal ShipRush uses to work with USPS. They are aware of the break and working to resolve it now, we will post updates here once they are available.
- resolved Jul 23, 2026, 07:46 PM UTC
USPS Functionality should now be fully restored, though there may be slowness in processing rates and shipping throughout the afternoon.
Critical June 26, 2026 FedEx servers returning various errors 5h 2m Carrier Functionality
Started Jun 26, 2026, 03:47 PM UTC· resolved Jun 26, 2026, 08:49 PM UTC
- identified Jun 26, 2026, 03:47 PM UTC
FedEx servers are currently experiencing an major outage, returning errors for most users, including: Error obtaining the FedEx communication token. Please check your credentials FedEx support is aware of the issue and working to resolve it now.
- monitoring Jun 26, 2026, 07:09 PM UTC
FedEx has released a fix for this issue, most users are able to rate and ship again successfully. If you are still seeing an error, please try again in a few minutes.
- resolved Jun 26, 2026, 08:49 PM UTC
This issue should now be fully resolved.
Critical February 16, 2026 ShipRush Desktop Security Token error 2h 7m ShipRush Web
Started Feb 16, 2026, 03:59 PM UTC· resolved Feb 16, 2026, 06:06 PM UTC
- identified Feb 16, 2026, 03:59 PM UTC
ShipRush Desktop is currently returning a security error for many users. Our development team is aware of the issue and working to resolve it now. We apologize for the trouble and will update here once it's resolved.
- monitoring Feb 16, 2026, 05:09 PM UTC
Development has released a fix for this issue, please try a shutdown and restart of your shipping computer, and you should be able to access ShipRush desktop again.
- resolved Feb 16, 2026, 06:06 PM UTC
This issue should be fully resolved. Users will need to do a full shutdown and restart of their shipping computer to get past the error, but the rest will be automatic. Thank you for your patience.
Major October 20, 2025 Amazon Outage 5h 40m Carrier Functionality, Ecommerce connectivity
Started Oct 20, 2025, 03:14 PM UTC· resolved Oct 20, 2025, 08:54 PM UTC
- identified Oct 20, 2025, 03:14 PM UTC
Amazon Servers are currently experiencing an outage, causing slowdowns and errors in ShipRush for Amazon related processes like order management and Amazon shipping. Their support is aware of the issue and working to resolve it now, we will post an update here once we have confirmation it is fixed.
- resolved Oct 20, 2025, 08:54 PM UTC
Amazon reports this issue should largely be resolved. Some users may see lingering delays as systems catch up.
Major October 6, 2025 WWEX Server Errors 1h 19m Carrier Functionality
Started Oct 06, 2025, 07:26 PM UTC· resolved Oct 06, 2025, 08:45 PM UTC
- identified Oct 06, 2025, 07:26 PM UTC
WWEX API Servers are currently experiencing an outage, preventing most shippers in ShipRush from getting rates or labels. Their support team is aware of the issue and working to resolve it now, we will update here when we have more to share.
- resolved Oct 06, 2025, 08:45 PM UTC
WWEX Reports this issue should now be resolved.
Major September 29, 2025 WWEX Shipments returning various errors 3h 57m Carrier Functionality
Started Sep 29, 2025, 04:48 PM UTC· resolved Sep 29, 2025, 08:45 PM UTC
- identified Sep 29, 2025, 04:48 PM UTC
WWEX Servers are currently experiencing a minor outage, causing errors with both freight & parcel shipments for connected platforms like ShipRush. Their engineering team is aware of the issue and working on it now, we will update here when we have confirmation of a fix.
- resolved Sep 29, 2025, 08:45 PM UTC
Most users are able to ship again successfully, though there still are periodic errors on WWEX servers. If you are still seeing an error, try again in 5-10 minutes.
Minor August 14, 2025 UPS Rate Concern 2h 10m Carrier Functionality
Started Aug 14, 2025, 03:18 PM UTC· resolved Aug 14, 2025, 05:28 PM UTC
- identified Aug 14, 2025, 03:18 PM UTC
UPS servers are currently experiencing an outage that is returning 90lb rates for most shipments. This is not specific to ShipRush but affecting all 3rd party applications. UPS Support has been notified and is working on the problem now, we will provide updates here when they are available.
- resolved Aug 14, 2025, 05:28 PM UTC
UPS has just released a fix which looks to have resolved this rating issue. If you are still seeing high rates, try changing the carrier or service, then change it back and rate again.
Major August 14, 2025 Issue with Etsy webstores 8d 2h Ecommerce connectivity
Started Aug 14, 2025, 01:58 PM UTC· resolved Aug 22, 2025, 04:03 PM UTC
- identified Aug 14, 2025, 01:58 PM UTC
Etsy shippers may be seeing an error on their webstore, preventing new orders from downloading. Development is aware of the issue and working with Etsy now to get it solved. We will provide updates here when they are available.
- monitoring Aug 14, 2025, 05:36 PM UTC
An update has been made to allow orders to download again, but there is a chance this issue could return. Development continues review, we will provide an update again here when we are confident the issue is full resolved.
- resolved Aug 22, 2025, 04:03 PM UTC
A changes has been checked in for this concern, and it should be resolved for all Etsy users now.
Minor June 11, 2025 Labels not sent to the Web Toolbox 52m ShipRush Web
Started Jun 11, 2025, 02:03 PM UTC· resolved Jun 11, 2025, 02:56 PM UTC
- identified Jun 11, 2025, 02:03 PM UTC
There is currently an issue that is preventing users from having their labels properly sent to their toolbox for printing. Development is aware of the issue and working to resolve it now.
- monitoring Jun 11, 2025, 02:31 PM UTC
A fix has been made for this concern. It may require exiting and restarting your ShipRush Web Toolbox from the PC system tray, or a simple shutdown and restart of the PC. Development is monitoring performance now.
- resolved Jun 11, 2025, 02:56 PM UTC
This issue should now be resolved. If you are seeing trouble with your toolbox still, please try a shutdown and restart of your shipping computer, then try again.
Minor May 14, 2025 QuickBooks Online server outage 3h 46m Ecommerce connectivity
Started May 14, 2025, 05:01 PM UTC· resolved May 14, 2025, 08:47 PM UTC
- identified May 14, 2025, 05:01 PM UTC
QuickBooks Online is currently experiencing a server outage, preventing some users from getting new invoices, or from shipped invoices from updating successfully. Intuit support is aware of the issue and working to resolve it now, we will provide updates here once it has passed.
- identified May 14, 2025, 05:08 PM UTC
Updates from Intuit can also be found here: https://status.quickbooks.intuit.com/
- resolved May 14, 2025, 08:47 PM UTC
Intuit is now reporting this issue as resolved, and ShipRush is no longer seeing errors. Please reach out to support if you continue to see trouble.
Major May 13, 2025 UPS Server Interruption 1h 44m Carrier Functionality
Started May 13, 2025, 06:25 PM UTC· resolved May 13, 2025, 08:09 PM UTC
- identified May 13, 2025, 06:25 PM UTC
UPS Servers are currently experiencing a partial outage, resulting in timeout and other errors when rating and shipping. Their support team is aware of the issue and working to resolve it now. We will post updates here as they are available.
- monitoring May 13, 2025, 07:36 PM UTC
UPS is still experiencing periodic timeouts and delays, but many shipments are processed successfully. If you receive an error, please try your shipment again in a few minutes.
- resolved May 13, 2025, 08:09 PM UTC
There may still be some slowness, but most users should be able to ship again with UPS without issue.
Minor February 24, 2025 WWEX Server Outage 15m Carrier Functionality
Started Feb 24, 2025, 08:16 PM UTC· resolved Feb 24, 2025, 08:31 PM UTC
- identified Feb 24, 2025, 08:16 PM UTC
WWEX Servers are currently experiencing an outage, causing errors or delays in rating and shipping for all WWEX & WWEX LTL shipments. Their support is aware of the issue and working to resolve it now.
- resolved Feb 24, 2025, 08:31 PM UTC
WWEX Servers have stabilized, though there may still be small delays in rating and shipping.
Major January 13, 2025 FedEx Outage 2h Carrier Functionality
Started Jan 13, 2025, 06:28 PM UTC· resolved Jan 13, 2025, 08:28 PM UTC
- identified Jan 13, 2025, 06:28 PM UTC
FedEx servers are currently experiencing a general outage, affecting all web shippers. This is causing slowness and various errors when attempting to rate & ship FedEx services. Their support is aware of the issue and working to resolve it now, we will post updates here as they are available.
- resolved Jan 13, 2025, 08:28 PM UTC
FedEx servers appear to be stable again, though some users may see lingering errors when rating and shipping. If so, wait a few moments and try your shipment again.
Major December 27, 2024 ShipRush Server Host issues 1h 29m ShipRush Web
Started Dec 27, 2024, 04:14 PM UTC· resolved Dec 27, 2024, 05:43 PM UTC
- identified Dec 27, 2024, 04:14 PM UTC
Many desktop users are seeing unusual errors when attempting to ship, and many web users are seeing slowdowns and issues with automation rules. This is related to an outage within larger web hosts going on right now. The ShipRush development team is doing what they can to help address this problem, we will post updates here are they are available.
- monitoring Dec 27, 2024, 04:38 PM UTC
A change has been implemented, and development is monitoring issues now, we will update again we have confirmed things to be fully resolved.
- resolved Dec 27, 2024, 05:43 PM UTC
This issue appears to be resolved, please reach out to support if you continue to see any trouble.
Critical December 26, 2024 ShipRush Server issue 4h 20m ShipRush Web
Started Dec 26, 2024, 07:24 PM UTC· resolved Dec 26, 2024, 11:44 PM UTC
- investigating Dec 26, 2024, 07:24 PM UTC
There is an issue preventing some users from printing labels and connecting to webstores via the toolbox. The development team is looking into this problem now.
- identified Dec 26, 2024, 10:15 PM UTC
Improvements have been made for this issue, but work is still underway and some users may be seeing delays in label print or similar operations. We will provide additional updates as they are available.
- resolved Dec 26, 2024, 11:44 PM UTC
The root issue is now resolved, however users will need to exit the ShipRush Toolbox from the system tray and restart it to be able to ship again. If you aren't sure how to do this, a shutdown and restart of your shipping computer will also work. Thank you for your patience in this matter.
Major December 4, 2024 QuickBooks Online connection issues 1h 26m Ecommerce connectivity
Started Dec 04, 2024, 07:33 PM UTC· resolved Dec 04, 2024, 08:59 PM UTC
- identified Dec 04, 2024, 07:33 PM UTC
The Intuit / QuickBooks Online servers are currently experiencing an outage, preventing many users from downloading new orders and updating shipped orders from ShipRush. Their support team is aware of the issue and working on it now. In the meantime we can suggest using Clipboard shipping to quickly copy address information from QBO.com into ShipRush: https://shiprush.help.descartesservices.com/productivity-tips We will post updates here as they are available.
- resolved Dec 04, 2024, 08:59 PM UTC
This issue should now be resolved. There may still be brief delays in downloading and updating orders, but the webstore connection is otherwise stable.
Minor December 2, 2024 ShipRush Web Slowdown & Timeout errors 59m Carrier Functionality
Started Dec 02, 2024, 09:33 PM UTC· resolved Dec 02, 2024, 10:33 PM UTC
- identified Dec 02, 2024, 09:33 PM UTC
Some shippers are seeing that ShipRush Web is slow to respond for rating and shipping right now. Some users are experiencing timeout errors as well. Development is monitoring the situation, but it appears to be due to slowdown of major carriers such as FedEx and USPS, likely due to the shipping volume they are handling today. Development will continue to work to make ShipRush run as smoothly as is possible, but some slowdowns are unavoidable currently. We will post updates here as we have them.
- resolved Dec 02, 2024, 10:33 PM UTC
Carrier server response times have normalized, users should be able to rate and ship again in a reasonable amount of time. As a note there may be similar slowdowns during this week, especially during peak printing hours, we will provide updates to this status page when appropriate.