Shippo experienced a critical incident on January 1, 2026 affecting Colissimo, lasting 9h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 01, 2026, 06:03 AM UTC
We have detected an elevated error rate from Colissimo's Tracking & Transaction API. The carrier appears to be experiencing an outage on their side and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
- investigating Jan 01, 2026, 07:56 AM UTC
Update from the carrier: We are informing you that an incident occurred this morning starting at 3:30 AM , affecting all of our connected solutions. Our entire team is fully mobilized to restore service as quickly as possible. We thank you for your understanding and apologize for any inconvenience caused.
- resolved Jan 01, 2026, 03:57 PM UTC
This incident has been resolved.