Shippo experienced a minor incident on January 20, 2026 affecting Shippo REST API and Shippo Platform API, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 11:03 AM UTC
we are currently investigating an issue causing elevated error rates (approximately 33%) impacting outbound tracking webhook updates. As a result, some tracking information may be delayed or temporarily unavailable. Our team is actively working to identify the root cause and resolve the issue.
- investigating Jan 20, 2026, 11:04 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 20, 2026, 11:49 AM UTC
Monitoring – Outbound Tracking Service We have resolved the issue causing elevated error rates for new outbound tracking updates. Some previously affected tracking messages may still be delayed while we work through a backlog. We are monitoring the system closely and will provide another update once all impacted messages have been fully processed.
- resolved Jan 20, 2026, 12:21 PM UTC
Resolved – Outbound Tracking Service The service has been restored and is operating normally, with no impact to new tracking updates. Some tracking updates entered a terminal state (e.g. delivered) during the incident and will require manual correction. We will follow up to resolve these remaining items, which are expected to be limited in scope.