Shippo experienced a critical incident on January 29, 2026 affecting FedEx, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
FedEx
Update timeline
- investigating Jan 29, 2026, 05:18 PM UTC
We have detected an elevated error rate from FedEx API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction might get failed you can retry once the carrier's API is restored.
- identified Jan 29, 2026, 05:19 PM UTC
FedEx confirmed they are having outage on their end and their technical team working for the fix no ETA available yet
- resolved Jan 29, 2026, 08:51 PM UTC
This incident has been resolved.