Shippo incident

Elevated error rate on ontrac Transaction API

Major Resolved View vendor source →

Shippo experienced a major incident on September 18, 2026 affecting OnTrac, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 03:27 PM UTC
Resolved
Sep 18, 2026, 03:47 PM UTC
Duration
20m
Detected by Pingoru
Sep 18, 2026, 03:27 PM UTC

Affected components

OnTrac

Update timeline

  1. investigating Sep 18, 2026, 03:27 PM UTC

    We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

  2. resolved Sep 18, 2026, 03:47 PM UTC

    This incident has been resolved.