ShipHawk had 10 outages in the last 2 years totaling 100h 18m of downtime — averaging 0.4 incidents per month.
There were 10 ShipHawk outages since July 25, 2024 totaling 100h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are seeing a degraded performance with FedEx API, some customers reported issues with booking FedEx shipments. We are actively monitoring the situation and will provide updates as soon as more information becomes available or the issue is resolved.
Resolved by FedEx
We are seeing a degraded performance with USPS Endicia web services. We will continue to monitor as USPS Endicia works to resolve this. https://status.endicia.com
This incident has been resolved.
PrintNode is currently experiencing issues. Some regions may be experiencing degraded performance when attempting to print. See https://www.printnode.com/en/status for details.
Resolved by PrintNode.
We are seeing a degraded performance with FedEx web services, some customers reported issues with booking shipments. FedEx has acknowledged an issue on their end. We are actively monitoring the situation and will provide updates as soon as more information becomes available or the issue is resolved.
Resolved by FedEx.
Amazon Web Services had a major outage today that effected a large number software services across the internet, including ShipHawk. While ShipHawk's software did not go down, the outage has led to intermittent reliability for many parcel and LTL carriers regarding rating and label generation. We are working with AWS to resolve these issues as soon as possible. https://health.aws.amazon.com/health/status
Amazon Web Services had a major outage today that effected a large number software services across the internet, including ShipHawk. While ShipHawk's software did not go down, the outage has intermittently affected some carriers regarding rating and label generation. Everything is working currently and we are working with AWS to ensure system responsiveness. https://health.aws.amazon.com/health/status
The AWS issue affecting carriers has been resolved.
Customers using WWEX / SpeedShip integrations may experience issues with rating and booking shipments due to an outage of the WWEX / SpeedShip API. The provider has notified us that they are actively working on a resolution. We will continue monitoring and provide updates as they become available.
Confirmed as resolved by WWEX.
Pitney Bowes has notified us they are experiencing technical issues with PB Expedited Delivery Services. Customers who use Pitney Bowes may experience slowness or unavailability of Pitney Bowes shipping rates or printing labels. We will continue to monitor their progress as they resolve this issue. For additional information use Pitney Bowes status page - https://status.pitneybowes.com
This incident has been resolved.
We are currently investigating an issue affecting one of our WMS environments. A subset of customers may be unable to access the system. Our team is actively working to identify the root cause and restore full access as soon as possible. We will continue to provide updates as we make progress. Thank you for your understanding and patience.
The affected WMS environment is now back online, and system access has been restored for impacted customers. We are currently monitoring the environment to ensure stability.
This incident has been resolved.
Some customers are experiencing slowness with the rating API. Our team is actively investigating the issue. We will provide updates as we learn more.
The issue causing slowness in the rating API has been identified and resolved.
This incident has been resolved.
We are seeing a degraded performance with UPS web services. We will continue to monitor as UPS works to resolve this. To see current response times from UPS you can check: - https://downdetector.com/status/ups/ - https://www.shippingapimonitor.com/history.html?api=ups
UPS resolved the issue on their side, we will continue to monitor it.
This incident has been resolved.