ShipHawk experienced a notice incident on October 20, 2025, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2025, 08:37 PM UTC
Amazon Web Services had a major outage today that effected a large number software services across the internet, including ShipHawk. While ShipHawk's software did not go down, the outage has led to intermittent reliability for many parcel and LTL carriers regarding rating and label generation. We are working with AWS to resolve these issues as soon as possible. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 08:56 PM UTC
Amazon Web Services had a major outage today that effected a large number software services across the internet, including ShipHawk. While ShipHawk's software did not go down, the outage has intermittently affected some carriers regarding rating and label generation. Everything is working currently and we are working with AWS to ensure system responsiveness. https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 11:28 PM UTC
The AWS issue affecting carriers has been resolved.