Resolved after 2 hours 27 minutes, affecting Sherpany Application, on February 12, 2019.
Our data center experienced unexpected packet drops between various storage nodes earlier this morning. We will follow up with a detailed analysis, but we can report the system availability fully operational for hours. Please accept our apologies for the inconvenience this incident may have caused.
Affected components
Update timeline
- investigating Feb 12, 2019, 09:55 AM UTC
We currently face an issue in our datacenter. We are already on it and will inform you accordingly about the next steps.
- identified Feb 12, 2019, 10:14 AM UTC
We identified the networking issue at our data center; which got fixed by now. We see that the situation is recovering and our servers are back since minutes.
- monitoring Feb 12, 2019, 10:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2019, 12:22 PM UTC
Our data center experienced unexpected packet drops between various storage nodes earlier this morning. We will follow up with a detailed analysis, but we can report the system availability fully operational for hours. Please accept our apologies for the inconvenience this incident may have caused.
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