Sherpany incident

Connectivity issues

Resolved after 1 hour 11 minutes, affecting Sherpany Application and Sherpany API, on November 20, 2019.

resolved Nov 20, 2019, 05:37 PM UTC

A fix has been implemented and our hosting providers network issues are under control. Performance of our services is recovering. We will continue to monitor the situation closely.

Started
Nov 20, 2019, 04:26 PM UTC
Resolved
Nov 20, 2019, 05:37 PM UTC
Duration
1h 11m
Detected by Pingoru
Nov 20, 2019, 04:26 PM UTC

Affected components

Sherpany ApplicationSherpany API

Update timeline

  1. investigating Nov 20, 2019, 04:26 PM UTC

    Our hosting provider is currently facing network issues. This is compromising the performance of our services. We are investigating and will keep you updated. We are sorry for the inconvenience this may cause.

  2. resolved Nov 20, 2019, 05:37 PM UTC

    A fix has been implemented and our hosting providers network issues are under control. Performance of our services is recovering. We will continue to monitor the situation closely.

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