Resolved after 1 hour, affecting Sherpany Application and Sherpany API, on September 1, 2020.
We can report the system is now fully operational again. Please accept our apologies for the inconvenience this incident may have caused.
Affected components
Update timeline
- identified Sep 01, 2020, 12:59 PM UTC
Our infrastructure provider is experiencing unusually high levels of inbound traffic, which is affecting the performance of our infrastructure. They are investigating the issue and are working to fully restore our services.
- monitoring Sep 01, 2020, 01:30 PM UTC
Our provider has been able to resolve the issue and reports to have restored all services. We are still closely monitoring our application.
- resolved Sep 01, 2020, 01:59 PM UTC
We can report the system is now fully operational again. Please accept our apologies for the inconvenience this incident may have caused.
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