Sherpany incident

Degraded performance

Resolved after 1 hour 15 minutes, affecting Sherpany Application, on August 24, 2022.

monitoring Aug 24, 2022, 07:51 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 24, 2022, 06:47 AM UTC
Resolved
Aug 24, 2022, 08:02 AM UTC
Duration
1h 15m
Detected by Pingoru
Aug 24, 2022, 06:47 AM UTC

Affected components

Sherpany Application

Update timeline

  1. investigating Aug 24, 2022, 06:47 AM UTC

    We are experiencing degraded performance which is currently being investigated. Some users may have a problem with loading meetings or login in to the Sherpany application.

  2. identified Aug 24, 2022, 07:26 AM UTC

    We are continuing to investigate the issue. The root cause has been found, we are now working on the fix.

  3. monitoring Aug 24, 2022, 07:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 24, 2022, 08:02 AM UTC

    This incident has been resolved.

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