Sherpany incident
2FA functionality impacted for users who upgraded Futurae to version 2.3.0
Resolved after 2 days 8 hours, affecting Futurae 2FA application, on June 21, 2024.
The Futurae application version 2.3.1 with the fix for the original problem is already available in the App Store. All the affected users should update to this version of the application.
Affected components
Update timeline
- identified Jun 21, 2024, 11:34 AM UTC
We are aware of an issue affecting users who have upgraded from Futurae Application version 2.2.1 to version 2.3.0. This issue may impact the 2FA functionality for these users. A new version is currently under testing. In the meantime, users can switch their verification method to SMS when authenticating. If you do not have a mobile number added, please reach out to a User Manager and follow the steps for a 2FA reset as outlined here: https://support.sherpany.com/en/support/solutions/articles/3000123786-the-two-factor-authentication-2fa-reset. Our team is actively working with Futurae to resolve this issue as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.
- monitoring Jun 21, 2024, 10:25 PM UTC
The Futurae application version 2.3.1 with the fix for the original problem is already available in the App Store. All the affected users should update to this version of the application.
- resolved Jul 15, 2024, 07:35 PM UTC
This incident has been resolved.
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