Sherpa incident

Issues with our routing service

Resolved after 19 minutes, affecting API & Delivery Management Portal, on October 23, 2020.

identified Oct 23, 2020, 12:36 AM UTC

We are continuing to work on a fix for this issue.

Started
Oct 23, 2020, 12:36 AM UTC
Resolved
Oct 23, 2020, 12:55 AM UTC
Duration
19m
Detected by Pingoru
Oct 23, 2020, 12:36 AM UTC

Affected components

API & Delivery Management Portal

Update timeline

  1. identified Oct 23, 2020, 12:36 AM UTC

    We’re currently investigating reports of a potential service interruption with our third-party routing service. We apologise for any inconvenience and will post another update as soon as we learn more.

  2. identified Oct 23, 2020, 12:36 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 23, 2020, 12:55 AM UTC

    This incident has been resolved.

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