Sherpa incident

Unexpected Outage

Resolved after 19 minutes, affecting API & Delivery Management Portal and Driver Tracking and 1 more, on November 16, 2021.

postmortem Nov 16, 2021, 06:17 PM UTC

[https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh](https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh)

Started: Nov 16, 2021, 05:57 PM UTC
Resolved: Nov 16, 2021, 06:16 PM UTC
Duration: 19m
Detected by Pingoru: Nov 16, 2021, 05:57 PM UTC

Affected components

API & Delivery Management PortalDriver TrackingRTM (Real Time Message) API

Update timeline

investigating Nov 16, 2021, 05:57 PM UTC

We are experiencing an unexpected outage
resolved Nov 16, 2021, 06:16 PM UTC

The issue was identified and fixed by our cloud service provider.
postmortem Nov 16, 2021, 06:17 PM UTC

[https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh](https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh)

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