SheerID incident

Increased verification latency

Minor Resolved View vendor source →

SheerID experienced a minor incident on July 17, 2025 affecting Student programs and Military programs and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 08:08 PM UTC
Resolved
Jul 18, 2025, 12:11 AM UTC
Duration
4h 2m
Detected by Pingoru
Jul 17, 2025, 08:08 PM UTC

Affected components

Student programsMilitary programsFirst Responder programsFaculty programsMedical programs

Update timeline

  1. investigating Jul 17, 2025, 08:08 PM UTC

    We are investigating reports of increased verification latency across multiple program types. Some customers may notice delays when submitting verification requests. All other platform features and functions remain operational.

  2. resolved Jul 18, 2025, 12:11 AM UTC

    This incident has been resolved.