SheerID incident

MySheerID Customer Service Search

Minor Resolved View vendor source →

SheerID experienced a minor incident on August 20, 2025 affecting MySheerID, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 08:45 PM UTC
Resolved
Aug 20, 2025, 10:04 PM UTC
Duration
1h 18m
Detected by Pingoru
Aug 20, 2025, 08:45 PM UTC

Affected components

MySheerID

Update timeline

  1. identified Aug 20, 2025, 08:45 PM UTC

    There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.

  2. resolved Aug 20, 2025, 10:04 PM UTC

    This incident has been resolved.