Sharetribe Outage History

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Sharetribe had 8 outages in the last 2 years totaling 27h 24m of downtime — averaging 0.3 incidents per month.

There were 8 Sharetribe outages since October 20, 2025 totaling 27h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sharetribe.com

Major October 3, 2026

Elevated latency and error levels

Detected by Pingoru
Oct 03, 2026, 04:16 PM UTC
Resolved
Oct 03, 2026, 05:45 PM UTC
Duration
1h 29m
Affected: Marketplace APIIntegration APIAuthentication APIAsset Delivery APINo-code marketplace web sitesNo-code marketplace web sites with custom domainConsole
Timeline · 4 updates
  1. investigating Oct 03, 2026, 04:16 PM UTC

    We are currently investigating an issue causing elevated error levels and latency

  2. investigating Oct 03, 2026, 04:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 03, 2026, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 03, 2026, 05:45 PM UTC

    This incident has been resolved. The issue was caused by one of the servers going into an unhealthy state. The unhealthy server did not terminate automatically and thus traffic was still routed to it. We are investigating the root cause of the server becoming unhealthy and, more importantly, why it did not terminate automatically.

Read the full incident report →

Major August 14, 2026

Delay in event processing

Detected by Pingoru
Aug 14, 2026, 01:00 PM UTC
Resolved
Aug 14, 2026, 02:18 PM UTC
Duration
1h 17m
Affected: Integration API
Timeline · 3 updates
  1. identified Aug 14, 2026, 01:00 PM UTC

    Due to an error in the Event processing pipeline, events have not been delivered since 2026-08-14T11:50:46.984Z. We have identified the data that is causing this issue and we are investigating ways to fix the data.

  2. monitoring Aug 14, 2026, 01:43 PM UTC

    We have identified and fixed the inconsistent data that caused the issue. The event pipeline is recovering and catching up. We will monitor the situation.

  3. resolved Aug 14, 2026, 02:18 PM UTC

    Event processing pipeline has caught up. The incident is resolved. We will keep investigating for the root cause.

Read the full incident report →

Major July 7, 2026

Elevated latency

Detected by Pingoru
Jul 07, 2026, 01:39 AM UTC
Resolved
Jul 07, 2026, 02:26 AM UTC
Duration
46m
Affected: Marketplace APIIntegration API
Timeline · 6 updates
  1. investigating Jul 07, 2026, 01:39 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 07, 2026, 01:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 07, 2026, 01:47 AM UTC

    We are continuing to monitor for any further issues.

  4. identified Jul 07, 2026, 02:03 AM UTC

    Listing, transaction and user search APIs are experiencing increased latency.

  5. monitoring Jul 07, 2026, 02:19 AM UTC

    We've applied a fix and are monitoring to confirm.

  6. resolved Jul 07, 2026, 02:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026

Search indexes contain stale data

Detected by Pingoru
Apr 29, 2026, 11:10 AM UTC
Resolved
Apr 29, 2026, 02:30 PM UTC
Duration
3h 20m
Timeline · 1 update
  1. resolved Apr 30, 2026, 06:46 AM UTC

    After the database maintenance performed today, our data indexing service did not properly recover, resulting in search indexes containing stale data for roughly 2.5 hours. In addition, due to an issue with the service's metric reporting, our monitoring system did not generate a timely alert. We are taking steps to prevent this from happening in the future.

Read the full incident report →

Notice February 11, 2026

Elevated latency in Marketplace API

Detected by Pingoru
Feb 11, 2026, 04:00 PM UTC
Resolved
Feb 11, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 13, 2026, 08:21 AM UTC

    We saw increased latency in the Marketplace API and addressed the issue. It went back to normal after 20 minutes. We keep monitoring the situation.

Read the full incident report →

Major January 19, 2026

Increased API latency

Detected by Pingoru
Jan 19, 2026, 04:22 PM UTC
Resolved
Jan 19, 2026, 05:16 PM UTC
Duration
54m
Affected: Marketplace APIIntegration APIAuthentication APIAsset Delivery API
Timeline · 4 updates
  1. investigating Jan 19, 2026, 04:22 PM UTC

    We're experiencing increased API latency and are currently looking into the issue.

  2. monitoring Jan 19, 2026, 04:45 PM UTC

    We identified the issue and took action. We are seeing API latency coming down. We keep monitoring the situation.

  3. monitoring Jan 19, 2026, 04:48 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 19, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Partial degradation in Sharetribe subscription management and customer support system

Detected by Pingoru
Oct 20, 2025, 10:14 AM UTC
Resolved
Oct 21, 2025, 05:50 AM UTC
Duration
19h 36m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 10:14 AM UTC

    There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see: * Chargebee - https://status.chargebee.com/ * Intercom - https://www.intercomstatus.com/

  2. resolved Oct 21, 2025, 05:50 AM UTC

    This incident has been resolved.

Read the full incident report →