Sharetribe had 8 outages in the last 2 years totaling 27h 24m of downtime — averaging 0.3 incidents per month.
There were 8 Sharetribe outages since October 20, 2025 totaling 27h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
The Marketplace API response time and error rate was elevated for about 8 minutes. The issue has caused by insufficient API server resources and has been resolved.
We are currently investigating an issue causing elevated error levels and latency
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. The issue was caused by one of the servers going into an unhealthy state. The unhealthy server did not terminate automatically and thus traffic was still routed to it. We are investigating the root cause of the server becoming unhealthy and, more importantly, why it did not terminate automatically.
Due to an error in the Event processing pipeline, events have not been delivered since 2026-08-14T11:50:46.984Z. We have identified the data that is causing this issue and we are investigating ways to fix the data.
We have identified and fixed the inconsistent data that caused the issue. The event pipeline is recovering and catching up. We will monitor the situation.
Event processing pipeline has caught up. The incident is resolved. We will keep investigating for the root cause.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
Listing, transaction and user search APIs are experiencing increased latency.
We've applied a fix and are monitoring to confirm.
This incident has been resolved.
After the database maintenance performed today, our data indexing service did not properly recover, resulting in search indexes containing stale data for roughly 2.5 hours. In addition, due to an issue with the service's metric reporting, our monitoring system did not generate a timely alert. We are taking steps to prevent this from happening in the future.
Marketplace API experienced elevated latency and error rates. The incident is resolved.
We're experiencing increased API latency and are currently looking into the issue.
We identified the issue and took action. We are seeing API latency coming down. We keep monitoring the situation.
We are continuing to monitor for any further issues.
This incident has been resolved.
There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see: * Chargebee - https://status.chargebee.com/ * Intercom - https://www.intercomstatus.com/
This incident has been resolved.