ShareFile incident

Some ShareFile customers may be experiencing issues with logging into their ShareFile account

Major Resolved View vendor source →

ShareFile experienced a major incident on August 28, 2025 affecting ShareFile®, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 04:52 PM UTC
Resolved
Aug 28, 2025, 05:54 PM UTC
Duration
1h 1m
Detected by Pingoru
Aug 28, 2025, 04:52 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Aug 28, 2025, 04:52 PM UTC

    Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. identified Aug 28, 2025, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 28, 2025, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 28, 2025, 05:35 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 28, 2025, 05:54 PM UTC

    This incident has been resolved.