ShareFile incident

Some ShareFile customers may be experiencing issues with logging into their ShareFile account

Notice Resolved View vendor source →

ShareFile experienced a notice incident on September 12, 2025 affecting ShareFile®, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 04:18 PM UTC
Resolved
Sep 12, 2025, 04:35 PM UTC
Duration
16m
Detected by Pingoru
Sep 12, 2025, 04:18 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Sep 12, 2025, 04:18 PM UTC

    Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. monitoring Sep 12, 2025, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 12, 2025, 04:23 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 12, 2025, 04:35 PM UTC

    This incident has been resolved.