ShareFile incident

Some ShareFile customers may be experiencing issues with logging into their ShareFile account

Notice Resolved View vendor source →

ShareFile experienced a notice incident on October 6, 2025, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 04:29 PM UTC
Resolved
Oct 06, 2025, 08:13 PM UTC
Duration
3h 44m
Detected by Pingoru
Oct 06, 2025, 04:29 PM UTC

Update timeline

  1. investigating Oct 06, 2025, 04:29 PM UTC

    Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. investigating Oct 06, 2025, 04:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 06, 2025, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 06, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Oct 06, 2025, 05:56 PM UTC

    We are currently investigating this issue.

  6. investigating Oct 06, 2025, 07:56 PM UTC

    We are continuing to investigate this issue.

  7. monitoring Oct 06, 2025, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Oct 06, 2025, 07:58 PM UTC

    We are continuing to monitor for any further issues.

  9. investigating Oct 06, 2025, 08:10 PM UTC

    We are currently investigating this issue.

  10. resolved Oct 06, 2025, 08:13 PM UTC

    This incident has been resolved.