ShareFile incident
Some ShareFile customers may be experiencing issues with their ShareFile account
ShareFile experienced a critical incident on October 20, 2025 affecting ShareFile®, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 06:29 PM UTC
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
- investigating Oct 20, 2025, 06:42 PM UTC
We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider's side. Our team is actively monitoring the situation and awaiting further updates from the provider.
- investigating Oct 20, 2025, 06:47 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 07:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 20, 2025, 07:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 09:03 PM UTC
ShareFile is now operational, and we are continuing to monitor its performance closely.
- monitoring Oct 20, 2025, 09:06 PM UTC
We are continuing to monitor for any further issues.
- investigating Oct 20, 2025, 09:22 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 09:25 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 20, 2025, 09:31 PM UTC
We are currently investigating this issue.
- resolved Oct 20, 2025, 09:31 PM UTC
This incident has been resolved.