Shakepay incident

Issue with background or scheduled jobs, notifications

Major Resolved View vendor source →

Shakepay experienced a major incident on October 8, 2025 affecting Interac e-Transfer funding and Interac e-Transfer cashouts and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 10:12 PM UTC
Resolved
Oct 08, 2025, 11:06 PM UTC
Duration
53m
Detected by Pingoru
Oct 08, 2025, 10:12 PM UTC

Affected components

Interac e-Transfer fundingInterac e-Transfer cashoutsBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsWire transfer cashoutsWire transfer funding

Update timeline

  1. investigating Oct 08, 2025, 10:12 PM UTC

    We are currently investigating this issue.

  2. identified Oct 08, 2025, 10:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 08, 2025, 10:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2025, 11:06 PM UTC

    This incident has been resolved.