Resolved after 5 hours 51 minutes, affecting Online & Mobile Banking and Money Movement, on October 20, 2025.
This issue has been resolved. Online and mobile banking are now available, and the wires feature has been restored. We appreciate your patience.
Affected components
Update timeline
- identified Oct 20, 2025, 05:48 PM UTC
We are currently experiencing issues due to an Amazon Web Services (AWS) disruption. Some of our systems including phone, chat, Phoenix, and online/mobile banking, are being impacted by the outage. The wires feature will be temporarily unavailable until the issue is resolved. Thank you for your patience.
- resolved Oct 20, 2025, 11:39 PM UTC
This issue has been resolved. Online and mobile banking are now available, and the wires feature has been restored. We appreciate your patience.
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Amazon Web Services