SF Fire Credit Union experienced a major incident on October 20, 2025 affecting Online & Mobile Banking and Money Movement, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Online & Mobile BankingMoney Movement
Update timeline
- identified Oct 20, 2025, 05:48 PM UTC
We are currently experiencing issues due to an Amazon Web Services (AWS) disruption. Some of our systems including phone, chat, Phoenix, and online/mobile banking, are being impacted by the outage. The wires feature will be temporarily unavailable until the issue is resolved. Thank you for your patience.
- resolved Oct 20, 2025, 11:39 PM UTC
This issue has been resolved. Online and mobile banking are now available, and the wires feature has been restored. We appreciate your patience.