SF Fire Credit Union incident

Phone and Chat Outage

Major Vendor's status page →

Resolved after 1 hour 57 minutes, affecting Phone Support and Web Chat, on May 18, 2023.

monitoring May 19, 2023, 12:40 AM UTC

A fix has been implemented and we are monitoring the results.

Started
May 18, 2023, 11:36 PM UTC
Resolved
May 19, 2023, 01:33 AM UTC
Duration
1h 57m
Detected by Pingoru
May 18, 2023, 11:36 PM UTC

Affected components

Phone SupportWeb Chat

Update timeline

  1. investigating May 18, 2023, 11:36 PM UTC

    Our phone and chat support are temporarily unavailable due to a system outage. We apologize for the inconvenience and are working to restore services as soon as possible.

  2. monitoring May 19, 2023, 12:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2023, 01:33 AM UTC

    This incident has been resolved.

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