Resolved after 4 hours 18 minutes, affecting Phone Support and Web Chat, on December 1, 2023.
We are currently investigating slow load times in some of our internal tools. This may impact our support staff as they try to assist members this morning. We are actively engaged on the issue and hope to resolve it as soon as possible. We thank you for your patience this morning.
Affected components
Update timeline
- investigating Dec 01, 2023, 04:27 PM UTC
We are currently investigating slow load times in some of our internal tools. This may impact our support staff as they try to assist members this morning. We are actively engaged on the issue and hope to resolve it as soon as possible. We thank you for your patience this morning.
- resolved Dec 01, 2023, 08:45 PM UTC
This incident has been resolved.
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