SF Fire Credit Union incident
Online & Mobile Banking 2FA, One-Time Passwords issue
Resolved after 3 hours 36 minutes, affecting Online & Mobile Banking, on August 28, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Aug 28, 2025, 05:48 PM UTC
We are currently experiencing an issue with Online & Mobile Banking logins. Two-factor authentication and one-time passcodes are not being delivered, which may prevent some members from logging in. Members using biometric login or those not prompted for a passcode should not be affected. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause. If you need immediate assistance, please contact us via Live Chat or call us at 415-678-4800.
- identified Aug 28, 2025, 09:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 28, 2025, 09:25 PM UTC
This incident has been resolved.
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