Servers.com experienced a minor incident on July 22, 2026 affecting Global Private Network and Cooling system (HKG1), lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 01:00 PM UTC
We have detected private network issues between the listed location and our others locations. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. We will update the status as soon as we get any new information. Back to current status Status History Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Servers.com by Nexcess | Privacy | Legal
- investigating Jul 22, 2026, 01:00 PM UTC
We have detected private network issues between the listed location and our others locations. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. We will update the status as soon as we get any new information.
- resolved Jul 24, 2026, 05:16 AM UTC
Our engineering team has resolved the issue with network connectivity. All systems are operating normally now. If you have any questions, please submit a request to our support team. We apologize for any inconvenience.