Servers.com experienced a minor incident on September 2, 2026 affecting Public network and Cooling system (SIN1) and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 06:00 PM UTC
Today at 13:54 (UTC) we detected network issues between the listed locations and our others locations. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information. Back to current status Status History Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Servers.com by Nexcess | Privacy | Legal
- investigating Sep 02, 2026, 06:00 PM UTC
Today at 13:54 (UTC) we detected network issues between the listed locations and our others locations. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information.
- resolved Sep 02, 2026, 07:17 PM UTC
Today at 13:54 (UTC) we detected network issue between the listed locations and our others locations. Customers may observe RTT deviations and packet loss on this direction. Our engineering team resolved the issue with network connectivity at 18:30 (UTC). If you are still affected by the issues, please send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results All systems are operating normally now. If you have any questions, please submit a request to our support team or contact us via chat on Servers.com website. We apologize for any inconvenience.