Servd incident

Intermittent outbound request timeouts for UK clusters

Major Resolved View vendor source →

Servd experienced a major incident on July 11, 2025, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 10:39 AM UTC
Resolved
Jul 11, 2025, 11:54 AM UTC
Duration
1h 15m
Detected by Pingoru
Jul 11, 2025, 10:39 AM UTC

Update timeline

  1. resolved Jul 11, 2025, 03:33 PM UTC

    We've had confirmation from our server provider (DigitalOcean) that the issue originated with their infrastructure. Specifically they state they detected an issue with one of their European carriers which caused outbound traffic from a subset of their locations in London, Amsterdam and Frankfurt to fail. They're working with their carrier to ensure the issue does not reoccur. If you'd like to add resilience against these kinds of incidents to your project, drop a message to [email protected] and we'd be happy to advise.