Servd incident

Project request timeouts in us-east-6 and us-east-7

Major Resolved View vendor source →

Servd experienced a major incident on May 20, 2026, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 01:10 AM UTC
Resolved
May 20, 2026, 07:47 AM UTC
Duration
6h 37m
Detected by Pingoru
May 20, 2026, 01:10 AM UTC

Update timeline

  1. investigating May 20, 2026, 01:10 AM UTC

    There is an ongoing issue with availability of a small number of projects in our us-east-6 and us-east-7 clusters. We have tracked this down to a problem with database data for these projects failing to attach to nodes as expected. We are communicating with our upstream providers currently to rectify.

  2. investigating May 20, 2026, 01:20 AM UTC

    The underlying issue has been resolved and we're monitoring to ensure full recovery of all projects

  3. resolved May 20, 2026, 07:47 AM UTC

    We've now resolved the incident. Thanks for your patience.