Servd incident

Outage effecting some UK-LONDON-4 projects migrated from UK-LONDON-1 and UK-LONDON-3 clusters

Major Resolved View vendor source →

Servd experienced a major incident on September 23, 2025, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 02:04 PM UTC
Resolved
Sep 23, 2025, 02:32 PM UTC
Duration
28m
Detected by Pingoru
Sep 23, 2025, 02:04 PM UTC

Update timeline

  1. resolved Sep 23, 2025, 03:17 PM UTC

    Between 14:04 UTC and 14:32, project requests routing to 74.220.21.86 experienced time outs. The impact was confined to projects that were previously located in our decommissioned UK-LONDON-1 and UK-LONDON-3 clusters that were then migrated over to our active UK-LONDON-4 cluster. These requests utilise our deprecated legacy ingress. To avoid similar issues in the future, we strongly recommend upgrading your impacted projects to our Ingress Platform. https://servd.host/docs/upgrading-to-new-ingress