Sequin incident

Major service outage

Resolved after 20 minutes, on November 18, 2023.

resolved Nov 18, 2023, 06:27 PM UTC

Between 10:00am PST and 10:20am PST, Sequin had a major outage. Syncs for all platforms halted and our HTTP and SQL proxies were unreachable. The root cause seems to be a network partition between our primary application servers and our database. We believe the situation is resolved, but we're monitoring the system closely.

Started
Nov 18, 2023, 06:00 PM UTC
Resolved
Nov 18, 2023, 06:20 PM UTC
Duration
20m
Detected by Pingoru
Nov 18, 2023, 06:00 PM UTC

Update timeline

  1. resolved Nov 18, 2023, 06:27 PM UTC

    Between 10:00am PST and 10:20am PST, Sequin had a major outage. Syncs for all platforms halted and our HTTP and SQL proxies were unreachable. The root cause seems to be a network partition between our primary application servers and our database. We believe the situation is resolved, but we're monitoring the system closely.

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