Sequel Outage History

Sequel is up right now

Sequel had 5 outages in the last 2 years totaling 14h 26m of downtime — averaging 0.2 incidents per month.

There were 5 Sequel outages since July 16, 2025 totaling 14h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sequel.io

Minor March 11, 2026

Resolved: Hosts Unable to See Attendee Chat Messages, Polls, and CTAs

Detected by Pingoru
Mar 11, 2026, 04:30 PM UTC
Resolved
Mar 11, 2026, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 11, 2026, 05:19 PM UTC

    During today’s deployment, a configuration issue introduced in the latest build caused a problem affecting several host-facing engagement features. Attendees were able to send and view chat messages normally; however, hosts and presenters were unable to see attendee chat messages in the host interface. Additionally, polls and CTAs triggered during the session were also affected, as hosts could not see their state or responses, which caused confusion when managing live engagement features during events. The issue was traced to an incorrect configuration released with the newest build. Once identified, the configuration was corrected and a fix was deployed. All affected functionality—including chat visibility, polls, and CTAs in the host interface—has now been fully restored.

Read the full incident report →

Major October 20, 2025

Ongoing AWS Service Outage

Detected by Pingoru
Oct 20, 2025, 01:39 PM UTC
Resolved
Oct 20, 2025, 09:23 PM UTC
Duration
7h 44m
Affected: Auth0 User AuthenticationVirtual stage audio/videoAdmin dashboardNetworking circle audio/videoEventAWS ec2-eu-central-1Chat+Stage interactionsNetworkingLive streamingCircle recordingCompanyStream recordingCustomizationVideo sharingAnalyticsChat+CRM integrationsEmailsVideo-on-demandAWS ivs-us-east-1AWS ivs-eu-west-1AWS ivs-us-west-2AWS ecs-us-west-1AWS ecs-us-west-2AWS ecs-us-east-1AWS ecs-us-east-2AWS cloudfrontAWS ec2-us-west-1AWS ec2-us-west-2AWS ec2-us-east-2AWS ec2-us-east-1AWS ec2-eu-west-1AWS ec2-eu-west-2
Timeline · 4 updates
  1. identified Oct 20, 2025, 01:39 PM UTC

    We are experiencing an outage due to some issue in AWS. We are working closely with them to get this resolved or mitigated as quickly as possible.

  2. monitoring Oct 20, 2025, 02:46 PM UTC

    We’re continuing to restore services while our cloud provider experiences a partial outage. Customers may still see slowness or degraded performance.

  3. monitoring Oct 20, 2025, 06:03 PM UTC

    We continue to see degraded performance, although all our systems are operational.

  4. resolved Oct 20, 2025, 09:23 PM UTC

    This incident has been fully resolved, and all services are now operating normally without any performance issues.

Read the full incident report →

Minor September 10, 2025

We are experiencing issues with our email provider causing delays in email sending

Detected by Pingoru
Sep 10, 2025, 08:22 PM UTC
Resolved
Sep 10, 2025, 09:01 PM UTC
Duration
39m
Affected: Emails
Timeline · 3 updates
  1. identified Sep 10, 2025, 08:22 PM UTC

    We identified an issue with our email provider SendGrid that is causing emails to be delayed. We are actively working with the vendor to solve the issue.

  2. monitoring Sep 10, 2025, 08:55 PM UTC

    Our vendor has implemented a fix and we are monitoring the performance.

  3. resolved Sep 10, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2025

Users are seeing slow responses

Detected by Pingoru
Aug 28, 2025, 03:31 PM UTC
Resolved
Aug 28, 2025, 06:31 PM UTC
Duration
2h 59m
Affected: Virtual stage audio/videoAdmin dashboardStage interactionsLive streamingStream recordingVideo sharingChat+
Timeline · 3 updates
  1. investigating Aug 28, 2025, 03:31 PM UTC

    We are investigating an issue causing our platform to respond slowly.

  2. monitoring Aug 28, 2025, 04:36 PM UTC

    A fix has been deployed and our response rates are back to normal. The team is monitoring to ensure we don't see a spike again.

  3. resolved Aug 28, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2025

Some webinars are showing a blank screen when going live requiring a restart

Detected by Pingoru
Jul 16, 2025, 06:30 PM UTC
Resolved
Jul 16, 2025, 09:33 PM UTC
Duration
3h 2m
Affected: Live streaming
Timeline · 3 updates
  1. investigating Jul 16, 2025, 06:30 PM UTC

    We are currently seeing increased errors when users are going live causing a blank screen for the audience. The issue is resolved if the live stream is restarted by the host. Our team is investigating the root cause.

  2. monitoring Jul 16, 2025, 07:15 PM UTC

    The issue was caused by an increases error rates in us-east-1 from our cloud provider. All webinars are now automatically routed to other regions. Streams are working as expected for all users. We will continue to monitor this region.

  3. resolved Jul 16, 2025, 09:33 PM UTC

    No further network issues were detected. The us-east-1 region was successfully restored.

Read the full incident report →