Sequel experienced a major incident on October 20, 2025 affecting Auth0 User Authentication and Virtual stage audio/video and 1 more component, lasting 7h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Auth0 User AuthenticationVirtual stage audio/videoAdmin dashboardNetworking circle audio/videoEventAWS ec2-eu-central-1Chat+Stage interactionsNetworkingLive streaming
Update timeline
- identified Oct 20, 2025, 01:39 PM UTC
We are experiencing an outage due to some issue in AWS. We are working closely with them to get this resolved or mitigated as quickly as possible.
- monitoring Oct 20, 2025, 02:46 PM UTC
We’re continuing to restore services while our cloud provider experiences a partial outage. Customers may still see slowness or degraded performance.
- monitoring Oct 20, 2025, 06:03 PM UTC
We continue to see degraded performance, although all our systems are operational.
- resolved Oct 20, 2025, 09:23 PM UTC
This incident has been fully resolved, and all services are now operating normally without any performance issues.