Sense Energy incident

Client Connection Issues

Resolved after 24 minutes, affecting Sense Client API, on February 6, 2019.

investigating Feb 06, 2019, 02:44 PM UTC

Some phone and web clients are having trouble connecting to certain parts of our service, including the realtime data from the monitor. We are investigating this issue.

Started
Feb 06, 2019, 02:44 PM UTC
Resolved
Feb 06, 2019, 03:09 PM UTC
Duration
24m
Detected by Pingoru
Feb 06, 2019, 02:44 PM UTC

Affected components

Sense Client API

Update timeline

  1. investigating Feb 06, 2019, 02:44 PM UTC

    Some phone and web clients are having trouble connecting to certain parts of our service, including the realtime data from the monitor. We are investigating this issue.

  2. resolved Feb 06, 2019, 03:09 PM UTC

    This incident has been resolved.

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