Sense Energy incident

Degraded API performance for some users

Resolved after 2 hours, affecting Sense Client API and Sense Monitor API, on August 1, 2019.

resolved Aug 02, 2019, 12:07 PM UTC

The problematic database node is fully operational as of 5pm Thursday 8/1, and all users should be experiencing normal API latencies.

Started
Aug 01, 2019, 06:59 PM UTC
Resolved
Aug 01, 2019, 09:00 PM UTC
Duration
2h
Detected by Pingoru
Aug 01, 2019, 06:59 PM UTC

Affected components

Sense Client APISense Monitor API

Update timeline

  1. investigating Aug 01, 2019, 06:59 PM UTC

    We are experiencing stability issues with a node of one of our production database clusters, which is causing degraded API performance for some users.

  2. resolved Aug 02, 2019, 12:07 PM UTC

    The problematic database node is fully operational as of 5pm Thursday 8/1, and all users should be experiencing normal API latencies.

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