Sense Energy incident

Client API partial outage

Resolved after 3 hours 48 minutes, affecting Sense Client API, on June 14, 2021.

monitoring Jun 14, 2021, 02:12 PM UTC

We have resolved an issue with one of our Cassandra clusters. The service should be back to normal at this point, but we are continuing to monitor.

Started
Jun 14, 2021, 01:09 PM UTC
Resolved
Jun 14, 2021, 04:58 PM UTC
Duration
3h 48m
Detected by Pingoru
Jun 14, 2021, 01:09 PM UTC

Affected components

Sense Client API

Update timeline

  1. identified Jun 14, 2021, 01:09 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 14, 2021, 02:12 PM UTC

    We have resolved an issue with one of our Cassandra clusters. The service should be back to normal at this point, but we are continuing to monitor.

  3. resolved Jun 14, 2021, 04:58 PM UTC

    This incident has been resolved.

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