Sense Energy incident

Account Registration Errors

Resolved after 3 hours 47 minutes, affecting Sense Client API, on February 9, 2022.

monitoring Feb 09, 2022, 03:40 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 09, 2022, 01:57 PM UTC
Resolved
Feb 09, 2022, 05:45 PM UTC
Duration
3h 47m
Detected by Pingoru
Feb 09, 2022, 01:57 PM UTC

Affected components

Sense Client API

Update timeline

  1. investigating Feb 09, 2022, 01:57 PM UTC

    Some number of new account registrations are failing with a server error. We are currently investigating this issue.

  2. identified Feb 09, 2022, 03:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 09, 2022, 03:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 09, 2022, 05:45 PM UTC

    This incident has been resolved.

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