Sense Energy incident

Increased Latency on Client API

Resolved after 1 hour 58 minutes, affecting Sense Client API and Sense Realtime API, on April 26, 2022.

monitoring Apr 26, 2022, 09:53 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 26, 2022, 08:39 PM UTC
Resolved
Apr 26, 2022, 10:37 PM UTC
Duration
1h 58m
Detected by Pingoru
Apr 26, 2022, 08:39 PM UTC

Affected components

Sense Client APISense Realtime API

Update timeline

  1. investigating Apr 26, 2022, 08:39 PM UTC

    Our engineering team is aware of an issue that may be impacting your Sense experience and an investigation is in progress.

  2. identified Apr 26, 2022, 09:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 26, 2022, 09:09 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 26, 2022, 09:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 26, 2022, 10:37 PM UTC

    This incident has been resolved.

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