Sense Energy incident

Monitorbridge connections dropped

Resolved after 1 day, affecting Sense Realtime API and Sense Monitor API, on May 2, 2022.

monitoring May 02, 2022, 08:45 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 02, 2022, 12:45 PM UTC
Resolved
May 03, 2022, 01:31 PM UTC
Duration
1d
Detected by Pingoru
May 02, 2022, 12:45 PM UTC

Affected components

Sense Realtime APISense Monitor API

Update timeline

  1. investigating May 02, 2022, 12:45 PM UTC

    Our engineering team is aware of an issue that may be impacting your Sense experience and an investigation is in progress.

  2. identified May 02, 2022, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 02, 2022, 07:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 02, 2022, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 03, 2022, 01:31 PM UTC

    This incident has been resolved.

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