Resolved after 10 days 21 hours, affecting Sense Client API and Sense Realtime API, on October 3, 2022.
The Oct 3rd intermittent loss of historical/usage data has been fully recovered.
Affected components
Update timeline
- monitoring Oct 03, 2022, 09:54 PM UTC
We are aware of some performance issues due to knock on effects from the previous incident this morning. Please be patient as we work to resolve this.
- monitoring Oct 05, 2022, 06:40 PM UTC
The current service interruption was caused by an issue with message queuing, which our engineering team is addressing. We’re working to clear up the backlog of data. The good news is you shouldn’t lose any data from this interruption. Thanks for your patience as we sort this out.
- monitoring Oct 06, 2022, 11:35 PM UTC
All systems have fully recovered and the backlog of data has successfully been processed.
- resolved Oct 14, 2022, 07:10 PM UTC
The Oct 3rd intermittent loss of historical/usage data has been fully recovered.
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