Sense Energy incident

Monitoring

Resolved after 2 days 10 hours, affecting Sense Realtime API and Sense Monitor API, on June 3, 2023.

monitoring Jun 04, 2023, 12:05 AM UTC

Sense Team identified and addressed the issue. Users should now see real-time functionality operational. We’re still working on data processing and monitoring to ensure the operational state. We will be posting updates as they come in.

Started
Jun 03, 2023, 03:50 PM UTC
Resolved
Jun 06, 2023, 02:32 AM UTC
Duration
2d 10h
Detected by Pingoru
Jun 03, 2023, 03:50 PM UTC

Affected components

Sense Realtime APISense Monitor API

Update timeline

  1. investigating Jun 03, 2023, 03:50 PM UTC

    Our engineering team is aware of an issue that may be impacting your Sense experience and an investigation is in progress.

  2. investigating Jun 03, 2023, 05:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 04, 2023, 12:05 AM UTC

    Sense Team identified and addressed the issue. Users should now see real-time functionality operational. We’re still working on data processing and monitoring to ensure the operational state. We will be posting updates as they come in.

  4. resolved Jun 06, 2023, 02:32 AM UTC

    The data processing is complete and all systems are operational.

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