Sense Energy incident

Identified service disruption

Resolved after 1 hour 45 minutes, affecting Login and Sense Client API and 1 more, on June 13, 2023.

monitoring Jun 13, 2023, 08:44 PM UTC

App performance and login issues appear to be stabilizing after the recent AWS outage. We are continuing to monitor the situation and will be posting updates as they come in.

Started
Jun 13, 2023, 07:32 PM UTC
Resolved
Jun 13, 2023, 09:18 PM UTC
Duration
1h 45m
Detected by Pingoru
Jun 13, 2023, 07:32 PM UTC

Affected components

LoginSense Client APISense Realtime APIWeb Site

Update timeline

  1. identified Jun 13, 2023, 07:32 PM UTC

    We are currently investigating an issue related to degraded Sense app performance due to an ongoing AWS Outage.

  2. monitoring Jun 13, 2023, 08:44 PM UTC

    App performance and login issues appear to be stabilizing after the recent AWS outage. We are continuing to monitor the situation and will be posting updates as they come in.

  3. resolved Jun 13, 2023, 09:18 PM UTC

    AWS has shared a formal resolution of the outage, all systems are operational.

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