Sense Energy incident

Investigating service disruption

Resolved after 1 hour 23 minutes, affecting Sense Realtime API, on October 2, 2023.

monitoring Oct 02, 2023, 08:37 PM UTC

We’ve stabilized the system. Users should now be able to navigate through the dashboard screen with no issues. We’re monitoring to ensure system stability.

Started
Oct 02, 2023, 07:53 PM UTC
Resolved
Oct 02, 2023, 09:16 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 02, 2023, 07:53 PM UTC

Affected components

Sense Realtime API

Update timeline

  1. investigating Oct 02, 2023, 07:53 PM UTC

    We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. Users may be experiencing intermittent failures in loading the Dashboard screen. We will be posting updates as they come in.

  2. monitoring Oct 02, 2023, 08:37 PM UTC

    We’ve stabilized the system. Users should now be able to navigate through the dashboard screen with no issues. We’re monitoring to ensure system stability.

  3. resolved Oct 02, 2023, 09:16 PM UTC

    The system is fully stable and operational.

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