Resolved after 4 hours 1 minute, affecting Sense Realtime API and Sense Monitor API, on October 16, 2023.
We’ve applied correction actions and actively monitoring. Users should now see real-time functionality like Bubbles on Now screen, Meter, and Devices. We’re continuing monitoring.
Affected components
Update timeline
- investigating Oct 16, 2023, 04:01 PM UTC
We’re currently experiencing a service disruption and users might experience intermittent failure on load and degraded performance on some of the screens (Bubbles, Dashboard, Meter) Our engineering team is working to identify the root cause and implement a solution. We will be posting updates as they come in.
- investigating Oct 16, 2023, 04:21 PM UTC
We are continuing to investigate this issue.
- identified Oct 16, 2023, 05:48 PM UTC
We’ve determined the root cause and actively working on the resolution. We will be posting updates as they come in.
- monitoring Oct 16, 2023, 06:46 PM UTC
We’ve applied correction actions and actively monitoring. Users should now see real-time functionality like Bubbles on Now screen, Meter, and Devices. We’re continuing monitoring.
- resolved Oct 16, 2023, 08:03 PM UTC
The issue is resolved and the system is fully operational.
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