Resolved after 3 days, affecting Sense Client API and Sense Realtime API, on February 20, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Sense Client APISense Realtime API
Update timeline
- investigating Feb 20, 2024, 03:52 PM UTC
We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. Users may be experiencing slow loading bubbles and lagging power meter data. We will be posting updates as they come in.
- identified Feb 21, 2024, 04:09 PM UTC
The root cause of the incident was identified and the team is actively working on resolution steps.
- monitoring Feb 22, 2024, 07:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2024, 04:06 PM UTC
This incident has been resolved.
Your product runs on more than Sense Energy
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services