Sense Energy incident

Investigating service disruption

Resolved after 4 hours 18 minutes, affecting Login and Sense Client API and 1 more, on August 29, 2025.

resolved Aug 29, 2025, 07:18 PM UTC

The underlying problem has been resolved and services continue to stabilize. Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize

Started
Aug 29, 2025, 02:59 PM UTC
Resolved
Aug 29, 2025, 07:18 PM UTC
Duration
4h 18m
Detected by Pingoru
Aug 29, 2025, 02:59 PM UTC

Affected components

LoginSense Client APISense Realtime APISense Monitor APIPush NotificationsSense Alexa Skill

Update timeline

  1. investigating Aug 29, 2025, 02:59 PM UTC

    We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We will be posting updates as they come in.

  2. identified Aug 29, 2025, 03:39 PM UTC

    We’ve identified an issue that is impacting services. Users may see issues during authentication as well as slower than normal response times when viewing usage data. We’re working to restore services and monitoring recovery. We will be posting updates as they come in.

  3. monitoring Aug 29, 2025, 06:14 PM UTC

    We’ve deployed a fix that should resolve the underlying problem. Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize. We will be posting updates as they come in.

  4. resolved Aug 29, 2025, 07:18 PM UTC

    The underlying problem has been resolved and services continue to stabilize. Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize

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