Sense Energy incident

Investigating service disruption

Resolved after 2 hours 50 minutes, affecting Login and Sense Client API and 1 more, on September 3, 2025.

monitoring Sep 03, 2025, 06:30 PM UTC

We’ve deployed a fix that should resolve the underlying problem. Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize.

Started
Sep 03, 2025, 05:10 PM UTC
Resolved
Sep 03, 2025, 08:00 PM UTC
Duration
2h 50m
Detected by Pingoru
Sep 03, 2025, 05:10 PM UTC

Affected components

LoginSense Client APISense Realtime APISense Monitor APIPush NotificationsSense Alexa Skill

Update timeline

  1. investigating Sep 03, 2025, 05:10 PM UTC

    We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We will be posting updates as they come in.

  2. identified Sep 03, 2025, 05:39 PM UTC

    We’ve identified the issue that is impacting services. Users may see issues during authentication as well as slower than normal response times when viewing usage data. We’re working to restore services and monitoring recovery.

  3. monitoring Sep 03, 2025, 06:30 PM UTC

    We’ve deployed a fix that should resolve the underlying problem. Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize.

  4. resolved Sep 03, 2025, 08:00 PM UTC

    The issue is resolved and services have stabilized.

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