SENKO experienced a major incident on April 2, 2026 affecting 🇩🇪 SNK Germany, Frankfurt am Main and 🌐 DNS Panel and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 02, 2026, 11:15 AM UTC
We have just been informed by our upstream provider of planned maintenance currently underway, which is affecting a portion of our virtual server infrastructure. As a result of this maintenance, 7 out of 69 virtual server nodes, both in Netherlands and Germany locations are currently experiencing downtime. All other nodes remain fully operational and unaffected. Estimated downtime: 30 – 45 minutes ℹ️ This is an unplanned incident. No action is required from customers at this time. We will automatically provide two extra days of service to all impacted customers as compensation for this incident. We sincerely apologize for the short notice and the inconvenience caused. The maintenance is being carried out on the upstream provider's end, and our team is actively monitoring the situation to ensure services are restored as quickly as possible. Affected customers will see their nodes return to full operation automatically once the maintenance window concludes. We appreciate your patience and understanding, and we will provide a follow-up update once all nodes are confirmed back online.
- identified Apr 02, 2026, 11:36 AM UTC
🇳🇱 ams-9575f-macrotis node is back online as of 11:36 AM UTC. Work is ongoing to restore full operation across the remaining nodes.
- identified Apr 02, 2026, 12:29 PM UTC
Unfortunately, maintenance is still being carried out. We apologize for the delay we are currently experiencing with our upstream provider.
- identified Apr 02, 2026, 01:32 PM UTC
VM Nodes 🇩🇪 FC [9950X] pallida, 🇳🇱 [9950X] fulva and 🇩🇪 FC [9950X] ferrilata are back online since 1:20 PM UTC
- identified Apr 02, 2026, 01:41 PM UTC
VM Node 🇩🇪 FC [9950X] lagopus is back online since 1:39 PM UTC. The remaining node is 🇩🇪 FC [9555P] vulpes, as well as our internal node that hosts our DNS Panel and ns1.senkodns.net.
- resolved Apr 02, 2026, 02:08 PM UTC
All nodes are now back online. Please allow up to 20 minutes for VMs to fully start. As compensation for the inconvenience, we're extending our original offer to three days instead of two - all affected customers will receive their compensation within today. Thank you for your patience through this incident.